Most auto repair shop owners I talk to have the same fear: a surprise inspection that shuts down their operation for days or results in fines they can’t afford. You’re focused on turning wrenches and keeping customers happy, but one missed compliance requirement can cost you thousands in fines—or worse, force you to close your […]

Your auto repair shop website has a homepage, an “About Us” page, and maybe a “Services” page that lists everything you do—oil changes, brakes, transmission, diagnostics, engine repair. When someone clicks your Google ad for “brake repair,” they land on your homepage or generic services page and have to hunt for brake-specific information. Meanwhile, your […]

You’ve got $2,000 monthly to spend on marketing. Should you buy radio ads, sponsor local sports teams, send direct mail, or invest in Google Ads and your website? Choose wrong, and you’ll burn through budget with nothing to show for it. Most shop managers either spread budget across both channels ineffectively or pick based on […]

You’ve invested in new equipment, trained your techs, and keep your bays clean. Yet customers keep choosing the shop down the street with older tools and a messier waiting room. What are you missing? Most shop owners assume customers choose based on price or proximity. The reality is more nuanced—and when you understand what actually […]

In today’s hyper-competitive digital landscape, where American businesses are pouring billions into online advertising, the ability to measure every touchpoint—from clicks to closed deals—is no longer optional; it’s survival. Phone calls, in particular, represent a goldmine of high-intent leads, accounting for up to 80% of conversions in sectors like real estate, automotive, and professional services. […]

As a call manager (or service advisor) in a US auto shop, your phone is the front door to your business. Handling calls right can turn a hesitant caller into a loyal customer who drives in, gets serviced, and returns for more—boosting your shop’s revenue and LTV (Lifetime Value). This guide is based on deep […]

As an auto shop owner in the US, marketing might feel overwhelming, but this guide breaks it down into simple, actionable steps. Whether you’re running a small garage or a larger operation, the focus is on turning that first phone call into a visit—and then into repeat business. We’ll cover everything from basic concepts to […]